Q. Can you ship to me if I don’t live in the U.S.?
Yes we have world wide shipping capabilities standard shipping rates apply
Q. What payment options can I use?
Signature Innovation Group accepts all major credit & paypal
Domestic and International “USPS” United States Post Office rates
Q. How do I track my order?
All customers will receive a tracking number via email
Q. Has my order shipped yet?
Once we ship your order, you will receive an email providing you with shipment details, including the date of shipment and any tracking details. As a general rule we aim to ship out all orders within 1 business days of receiving the order.
Q. Where will my order be shipped from?
We send all online order from our warehouse located in Southern California.
Q. How long will it take for delivery?
Depending on your address and selected freight service, your order will take approximately 7-10 business days to arrive worldwide. For all U.S. orders, please allow 3-5 days for delivery.
If one of your Signature product(s) needs a repair, please start by writing us to let us know at CustomerService@SignatureInnovationGroup.com . In your email please include your name, order number, and the reason for repair. Final and most important step: attach at least one image of the affected area so that we can determine the best course of treatment. Upon receiving your repair request, we’ll provide you with a lead time for repair, and issue you return postage (if in the domestic US).
Please note that per California State law, garments sent in for repair must be clean, so please launder your garment before to mailing it.
If your Signature product is unable to be repaired, we will gladly replace the garment if still in stock. Otherwise we can offer store credit or a return for the item during the life of the product.
We are dedicated to making clothing that is responsibly built for the long haul. To that end - we will repair or replace any defect outside of normal wear for the life of the product - this is our guarantee.